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Worked examples

Worked examples: a stuck outcome, what turned out to be wrong underneath it, the fix, and the result — with the mechanism stated, never just the number.

Method: Replace

Revenue leakage wasn't a ticketing problem. It was three detection problems.

Revenue was quietly disappearing. Each missing transaction was treated as a one-off ticket — ad hoc investigation, no pattern, no ownership. Recovery depended on someone noticing.

Incremental revenue recovered (non-overlapping) improved from Ad hoc only to Tens of millions / yr in Weeks to first recovery; ~18 months to full run-rate, because Detection moved to three layers — transaction visibility, merchant identity, payment lifecycle — and resolution ran as prioritized cases inside the CRM the commercial team already used.

Ad hoc onlyTens of millions / yr

Possible because Detection moved to three layers — transaction visibility, merchant identity, payment lifecycle — and resolution ran as prioritized cases inside the CRM the commercial team already used.

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